Can I cancel or return my order?
European Union customers can use the Cancel or return an order link in the website footer. Sign in with the email address associated with your order.
If an eligible order has not yet been fulfilled, submit a cancellation request. If an eligible item has been delivered, submit a return request during the applicable 14-day return period.
You may also contact us at info@nordavory.com as an alternative. We will provide any required return instructions and return address.
We do not offer direct exchanges. If you need a different size or product, return the original item for a refund and place a new order.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods displayed at checkout. Available payment methods may vary depending on your country.
What are your shipping times and costs?
Delivery to Finland takes an estimated 18–20 business days in total. This already includes 1–3 business days for order processing. Tracked shipping to Finland costs €5.90 for orders below €99 and is free for orders of €99 or more.
Orders to other destinations are generally processed within 1–3 business days. General total delivery estimates are 9–21 business days for other EU destinations, 5–17 for the UK and 9–17 for Canada.
USA Fast Shipping items have a total estimate of 2–5 business days, including processing, and are available within the United States only. Other items shipped to the USA from overseas generally take 6–13 business days including processing.
For every destination, use the estimated delivery date and Delivery & Returns details on the product page with your delivery country selected. That product-specific estimate takes precedence over the general ranges. Mixed orders may arrive in separate parcels at different times.
Tracked shipping and free-shipping thresholds vary by destination. See our Shipping Policy for current market-specific prices, transit times and thresholds.
Delivery times are estimates and may vary because of the product, destination, customs processing or local delivery services. Tracking information is emailed after dispatch.
Where do you ship from?
Nordavory is operated by a registered Finnish business. Orders are fulfilled and shipped by our international fulfilment partner.
The shipping location depends on product availability and the destination of the order.
What if my item arrives damaged, defective or incorrect?
Please contact us as soon as possible at info@nordavory.com.
Include your order number and clear photos of the product, packaging and shipping label. We will review the issue and arrange an appropriate solution, such as a replacement or refund.