Last updated: 1 September 2026
Thank you for shopping at Nordavory. We want you to feel confident ordering from us and are committed to providing a clear and transparent return process.
Customers may request a return within 14 days of receiving their order. European Union customers have a statutory right to withdraw from an online purchase during this period without providing a reason.
To exercise your right of withdrawal or request a return, submit a request through your Nordavory customer account or contact us at info@nordavory.com within 14 days of delivery. Include your order number and the items you wish to return.
We will confirm receipt of your online withdrawal request without undue delay by email.
After notifying us, the products must be sent back within 14 days. We will provide the correct return address and instructions.
Do not return products to the address shown on the original parcel without contacting us first, as this may not be our return address.
For customers in the European Union, the online cancellation and return function is available through the Cancel or return an order link in the website footer.
Sign in to the Nordavory customer account using the email address associated with your order. If an eligible order has not yet been fulfilled, you can submit a cancellation request. If an eligible item has been delivered, you can submit a return request during the applicable 14-day return period.
Submitting a valid statutory withdrawal notice is not dependent on Nordavory granting discretionary permission. We review requests to process eligibility, fulfilment status, return logistics and refund handling in accordance with the order status and applicable consumer law. You do not need to provide a reason to exercise a statutory right of withdrawal.
You will receive an electronic confirmation through Shopify’s native request process. You may also exercise your withdrawal rights by emailing info@nordavory.com or by using the model withdrawal form below.
You may inspect and try on a product in the same way that you would in a physical store.
Returned products should be:
clean and unwashed;
free from stains, odours or damage;
returned with their original tags, accessories and packaging where possible;
accompanied by the order number or proof of purchase.
You may be responsible for any reduction in the product’s value caused by handling beyond what is necessary to establish its nature, characteristics and fit.
The right of withdrawal may not apply to:
personalised or made-to-order products;
sealed products that are not suitable for return for health or hygiene reasons once the seal has been removed;
other products excluded from the right of withdrawal under applicable law.
For hygiene-sensitive products such as underwear, swimwear and earrings, returns may only be accepted if any hygiene seal remains intact and the product has not been worn or used.
Products are not excluded from statutory return rights solely because they were purchased on sale.
Customers are responsible for the cost of return shipping when returning an unwanted product, unless Nordavory has agreed to cover the cost.
If a product is damaged, defective or incorrect, Nordavory will cover the reasonable return shipping cost or provide an appropriate return solution.
We recommend using a tracked return service. Nordavory cannot be responsible for a return parcel until it has been delivered to the designated return address.
If you withdraw from your entire order within the statutory withdrawal period, we will refund the cost of the least expensive standard delivery option offered at the time of purchase.
Additional costs resulting from choosing a more expensive delivery method, such as express shipping, are non-refundable.
We will issue the refund within 14 days of being informed of your decision to withdraw.
We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back, whichever occurs first.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund in your account.
You will receive an email confirmation after the refund has been issued.
If your order arrives damaged, defective or incorrect, contact us as soon as possible at info@nordavory.com.
Please include:
your order number;
a description of the problem;
a clear photo of the affected area;
a photo of the complete product;
photos of the packaging and shipping label.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law. This may include a replacement, repair, price reduction or refund.
This section does not limit your statutory consumer rights or legal guarantee.
We do not offer direct exchanges.
If you need a different size, colour or product, return the original product according to this policy and place a new order.
Nordavory is operated by MH Online (Business ID 3552828-6), Bassenraitti 2, 02780 Espoo, Finland.
For questions about returns or refunds, contact info@nordavory.com or call +358 40 371 3053.
Complete and return this form only if you wish to withdraw from the contract. You may send it by email to info@nordavory.com.
To: MH Online, operating as Nordavory, Bassenraitti 2, 02780 Espoo, Finland — info@nordavory.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Product(s): ______________________________
Order number: ______________________________
Ordered on / received on: ______________________________
Customer name: ______________________________
Customer address: ______________________________
Signature (only if submitted on paper): ______________________________
Date: ______________________________
Customers in the United States may request a return within 14 days of the tracking-confirmed delivery date. Approved returns must be shipped back within 14 days after the return request is submitted. Items must be unworn, unused, with original tags and packaging. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. To request a return, contact info@nordavory.com.