Politique de remboursement

Return & Refund Policy
Thank you for shopping at Nordavory. We want you to feel confident ordering from us, and we are committed to providing a smooth and transparent return process. This policy follows European Union consumer protection regulations.

1. Right of Withdrawal (14‑Day Return Period)
Customers in the European Union have the right to return their order within 14 days of receiving it, without providing a reason.
To start a return, contact us at info@nordavory.com within 14 days of delivery.
The 14‑day period begins on the day the item is delivered.

2. Return Eligibility
Returned items must be:

•  unused and unworn
•  in original condition
•  with all tags, labels, and packaging
• free from stains, odors, or signs of wear
• accompanied by the order number or proof of purchase

For hygiene and safety reasons, we cannot accept returns for:

• underwear
• swimwear bottoms
• earrings
• items marked as “Final Sale”
•  gift cards

 

3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, faulty, or incorrect.
Original shipping fees are non‑refundable.
We will provide the return address and instructions once your return request is approved.
If a package is returned due to an incorrect or incomplete address provided by the customer, any additional shipping costs are non‑refundable.

4. Refunds
Once we receive and inspect the returned item(s), refunds are processed within 5–7 business days.
Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation once your refund has been completed.

5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective or incorrect, contact us within 5 days of delivery at info@nordavory.com.
Please include clear photos of:

• the damaged area
• the full product
•  the packaging and shipping label

In these cases, return shipping costs are covered by us, and you may choose a replacement or a refund.

6. Exchanges
We do not offer direct exchanges.
If you need a different size or item, please return the product for a refund and place a new order.

7. Important Notes
Returns sent without prior approval may be rejected.
Items that are worn, washed, damaged or missing parts may not be eligible for a refund.
Refund amounts may be reduced if the product value has diminished due to handling beyond what is necessary to inspect the item.

8. Need Help?
For questions about returns or refunds, contact us at:
📧 info@nordavory.com